At Haya&Hue, customer satisfaction is important to us. If you experience any issue with your order, we’re here to help.
Exchange Policy
Customers must contact our support team within 24 hours of receiving their order to request an exchange.
Products are eligible for exchange only if they:
- Are unused, unwashed, and unworn.
- Have all original tags attached.
- Are in their original packaging.
- Are not damaged by the customer.
Return Policy
Returns are accepted only if:
- You receive the wrong product.
- The item arrives damaged or defective.
Once the returned item is inspected and approved, we will arrange a replacement or another suitable resolution.
Exchange Process
To request an exchange:
- Contact our customer support within 24 hours of receiving your order.
- Provide your Order Number.
- Explain the reason for the exchange.
- Attach clear photos if the item is damaged or incorrect.
Our support team will review your request and guide you through the exchange process.
Shipping Charges
If the exchange is required due to our mistake (wrong, damaged, or defective product), Haya&Hue will cover all shipping charges.
If the exchange is requested for personal reasons (such as changing the size or personal preference), the customer will be responsible for the shipping charges.
Refund Policy
Currently, Haya&Hue does not offer cash refunds. Approved requests will be processed through a product exchange or store credit, depending on the situation.
Need Help?
For any questions regarding exchanges or returns, please contact us:
Email: hayahueofficial@gmail.com
Phone / WhatsApp: +92 304 1521218
Our customer support team will be happy to assist you.